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Automate Surveys to Create Exceptional Guest Experiences

Gathering guest insight is a necessity when running a vacation rental property management company (VRMC), but the way you present, store, and utilize the data is even more critical. Making sure your Property Management Software (PMS) provides efficient operations from start to finish is important. In this article we will discuss marketing strategies, internal goals, and objectives around implementing guest surveys in your daily operations. We will also discuss the features TRACK PMS provide to make the guest survey process simple and effective.

 

 

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Internal

Dashboards & Reporting

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Surveys

Sent by Triggers

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Surveys Sent by Automations

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 Set Internal Goals for

Improvement

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Market with Incentives for Repeat Guests

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 Opportunity for

Brand Touch Points

 

Recent Survey Enhancements made by TRACK

Survey Feature

Updating Survey Conditions

In Triggers and Automations with the object of a survey response there are now conditions for segmenting the surveys based on location, brand, or campaign

Automated Housekeeping

Automated Housekeeping

Now you can set a scheduled interval within housekeeping preferences. This interval will allow you to set how many days in advance of departure a work order will be created.

Payment Automation

Payment Reminder Automation

Giving people a heads-up before money is taken out of their account is never a bad idea.  With Track, you can customize when you want to give contacts this gentle reminder.

Happy Workers Make

Happy Guests

Mark

Mark Bastin

“Using the TRACK system allows us to communicate and know the whole history of the conversation from the point of inquiry all the way to the booking.”

-Yonder Luxury Vacation Rentals

Marissa

Marissa Thiele

“The whole process with TRACK from the start was super easy. They provided great support to us and there is also e-learning that is available for anyone who came after the go live. It has been super easy to get them up and running which is great when you're training new team members.”

- Sage Hospitality 

Johan Lourens

Johan Lourens

"This is by far the most user friendly software out for the vacation rental industry. Very easy to learn and use. Everything in one place from front desk, maintenance, housekeeping, and accounting. Guest portal is a HUGE plus, with everything the guest needs for their stay."

-Eden Crest Vacation Rentals

Looking for a New Vacation Rental Property Management Software?

Schedule your demo today with a TNS Account Executive for TRACK.

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