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Brittain Resorts increases Outbound Revenue by 23% with TRACK Pulse

Establishing an effective call center for 3,500 rooms and 12 resorts is no small feat. After a year of researching TRACK Pulse, Brittain Resorts and Hotels decided it was just what they needed as their CRM and lead management software. From the smooth interface and modern feel of the software, to the dashboards and reporting, everyone at Brittain Resorts & Hotels is experiencing the benefits.

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“We had great communication with TRACK ahead of time, very little configuration on my end. I was expecting a lot more from what I heard with our last CRM system but I think having a project manager here when we went live helped a lot  as well.”

- Amanda Szubert, Contact Center Manager - Brittain Resorts & Hotels