Helping your agents convert more inquiries to bookings
As part of its ongoing commitment to education and training, Track Pulse is sponsoring its next quarterly webinar in the series with Doug Kennedy, the lodging industry’s most experienced sales and guest service trainer.
While online bookings continue to grow, most hotels and resorts are finding that voice reservations calls are holding steady and in some cases even growing. Join in as hotel training expert Doug Kennedy presents 7 of his real-world tips that your reservations sales and front desk agents can use to convert more inquiry calls into direct bookings. Frontline agents who field calls will gain exposure to easy to use tactics for converting today’s over-informed, channel surfing callers. Leaders will benefit from Doug’s suggestions on how to train and incentivize sales success
Join us on Monday, October 23rd at 12:00 EDT.